We would like to confirm that Extreme Cases respects the privacy of our customers, and that we are committed to protecting your privacy and ensuring you remain in full control of your personal information.
With your consent, we will hold your data securely and agree to only ever share your data when you expressly allow for us to do so. When you share any preferences for data with us, we will use this to make sure you get the information that you want and to make our services better all round.
This policy will explain how we collect, use, disclose, transfer and store your data. It applies to Extreme Cases’s web pages and newsletters.
1. How We Collect Data
We use subscription e-newsletter sign-up requests, webforms, orders, website log files, cookies, digital analytics (Google) to gather information and to learn more about how our website is used.
The Extreme Team send out newsletters by email, to keep interested parties informed of news, products, events, promotions, and activities they might find of use. So we can send the newsletters, we request contact details, but not limited to your email address, name, and company details.
We only collect this data when we have your consent, and retain it on a secure database. If you withdraw consent it will be deleted within 30 days of receiving the request. To log your interest with us please visit https://www.extreme-cases.com/subscription/
3. Our Promise
4. Forms of Contact
If you reach out to us via email, we will permanently retain your email and our response to it. Unless we receive a request from all included email addresses to act otherwise.
If you get in touch via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.
5. Orders Placed
Please note any orders placed via email or on our website we may require to pass on your details to one of our suppliers. However, please note we will confirm this when the order is placed and that the supplier will full under the GDPR regulations. If we require to pass on this information on, please re assured it will be transferred securely.
5. IP Address
Every single device connected to the internet is awarded a set of numbers that serve as their “Internet Protocol” (IP) address. When a visitor requests a page on Extreme Cases, our web servers automatically recognise that visitor’s domain name and IP address. The domain name and IP address does not reveal any personal about you other than the IP address from which you have accessed our site. We will only use this information to examine website traffic to investigate use of our network, the users, or to cooperate with law enforcement activities and enquiries. The information gained can include which pages were visited, how long a user was on the website for, how the user found the website, and what the user clicked on whilst using the website.
The information collected helps Extreme Cases see whether our website meets the needs of our users, as well as to evaluate how each of our websites can be improved. We do not collect and evaluate this information for specific individuals.
Extreme Cases will disclose an IP address, when required by law or in the good-faith belief that such action is necessary to:
– cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Extreme Cases’s website.
– protect and defend the rights or property of Extreme Cases or visitors to our websites
– identify persons who may be violating the law, our terms and conditions of use, the rights of third parties, or otherwise misusing our websites or the computer equipment on which it is hosted (whether owned by Extreme Cases or a third party)
– fulfil a user’s order or request
7. Audience Segmentation
When you consent to share information with us, we may use this information to improve our services to you in the future. We may also use the information to understand the success of our marketing and use it to improve our overall service. Personal data is only stored for as long as deemed necessary for such purposes. We may use the information you supply about your location (town/city/country) to make our marketing and services more relevant to you. We process this data in your legitimate interest. If you do not want us to use your data in this way, or would like to see the data that we use for this purpose please email [email protected]
8. Your Rights
Under the General Data Protection Regulations (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you. Read more about your individual rights on the Information Commissioner’s Office website. You can find out if we hold any personal information by making a ‘right of access’ request under the General Data Protection Regulations. If we do hold information about you, we will:
-Give a description of what we hold.
-Explain why we are holding the information.
-Explain who the information could be disclosed to.
-Provide a copy of the information, in an intelligible form.
9. Security and Data Retention
We employ security measures to protect your information from access by any unauthorised persons, unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Extreme Cases will ensure all information is disposed of securely.
10. Accessing and Updating Data
You have the right to be informed within a reasonable time, on request, any information we hold about you, how we obtained it, and to whom the information may be disclosed to. Requests must always be made in writing. If a request is deemed unfounded or excessive, or involves requests for copies of the same information already supplied, we reserve the right to levy a fee for this service.
12. Contact Us